FAQs

Catch Meds is Pakistan’s trusted online pharmacy and telemedicine platform, offering:

• Authentic medicines with home delivery
• Online doctor consultations via Zoom
• Medicine education videos for clear understanding
• Supplements and affiliate opportunities

Unlike others, we not only deliver medicines but also provide educational videos about usage, precautions, side effects, and alternatives. We also offer real-time doctor consultations via Zoom, making healthcare accessible, reliable, and informative.

Currently, Catch Meds is serving Karachi only. We provide fast and reliable medicine delivery across all areas of Karachi.
Expansion to other major cities like Lahore and Islamabad is planned soon — stay tuned for updates!

Absolutely. We partner only with licensed pharmacies and verified vendors to ensure all medicines are 100% genuine.

• Prescription medicines: require a valid prescription uploaded on our platform.
• OTC (Over-the-Counter) products & supplements: do not require a prescription.

Yes. Our platform and videos suggest doctor-approved alternatives. You may also consult our doctors online for replacements.

Yes. We offer a wide range of vitamins, dietary supplements, and wellness products, including those promoted by trusted influencers.

• Select a doctor from our list of certified specialists.
• Book a time slot and pay via Easypaisa, JazzCash, or bank transfer.
• Receive a Zoom link for your appointment.

We have General Physicians, Pediatricians, Dermatologists, Gynecologists, Cardiologists, Psychiatrists, and more.

Consultation fees vary by doctor and specialization. Prices are clearly mentioned before booking.

Yes. Our doctors provide secure digital prescriptions, which you can use directly for ordering medicines from Catch Meds.

Yes. All sessions are conducted securely via Zoom integration, and your data is encrypted and confidential.

• Standard Delivery: Next Day / Day End
• Urgent Delivery: Within 90 Minutes

Delivery fees vary depending on location and order size. Final charges are shown at checkout.

Yes. You’ll receive email tracking details once your order is dispatched.

If you receive the wrong or damaged product, you can request a replacement or refund within 48 hours.

1. Cash on Delivery (COD)
2. Easypaisa
3. JazzCash
4. Bank Transfer

For safety reasons, medicines cannot be returned once opened or delivered.
Refunds are allowed only if:

• Wrong product delivered
• Product damaged upon arrival

• If a doctor cancels, you can request either a refund or reschedule.
• Refunds are processed within 7–10 business days.

It’s a program where influencers and affiliates can promote our supplements and earn a commission for every sale made through their referral links.

• Sign up on our Affiliate Program page
• Get your referral link
• Share it on your social platforms
• Earn commission on each sale

Payments are made via Easypaisa, JazzCash, or bank transfer, based on monthly sales reports.

Yes. All vendors and doctors on Catch Meds are licensed and verified under Pakistan’s healthcare regulations.

Yes. We follow strict data privacy policies and ensure all medical and payment data is encrypted and secure.

No. Catch Meds is not a replacement for emergency care. In case of medical emergencies, please visit your nearest hospital immediately.